PURCHASES

Custom made window coverings ordered with Zebra Blinds ® are payable in full before manufacturing. You are responsible for the measurements, colour selection and additional options selected such as motorized options and headrail covers. Zebra Blinds will not refund or provide credit for any change in your order that is notified after it has been sent to manufacturing. To help you make your selection and avoid any after purchase dissatisfaction we offer free samples of all blind fabrics and our specialists are available by phone or email to answer any and all questions.

*All prices are in Canadian dollars (CAD) and only Canadian currency is accepted.

RETURN OF MERCHANDISE

As soon as you receive your order, verify the contents to ensure that of all the products you ordered have been received and inspect the merchandise to verify if there has been any damage caused during delivery. No return of damaged merchandise due to transport will be accepted unless reported to Zebra Blinds and to the courier service within 5 days’ receipt of your order. Only damage reported by you and confirmed by Zebra Blinds prior to the return will be accepted. The return of merchandise will not be accepted without a written request from the customer and authorization from Zebra Blinds. You are responsible for carefully protecting and packaging any returned merchandise.

WARRANTY

All of our products are under a 5 year warranty from the date of purchase. The warranty covers any defects in material and workmanship for as long as the original purchaser owns the products and as long as the products were installed in accordance with the supplied instructions inside a residential building for the opening/window they were purchased for and the products are manually operated which have not been altered, tampered with or modified. The warranty does not cover any damage caused by or resulting from misuse, abuse, alterations or excessive discoloration due to sunlight or passage of time, humidity, exposure to salty air, change in atmospheric conditions or corrosive materials. The warranty also does not apply to conditions caused by normal wear and tear upon the actual product. Be sure to keep the original packaging for any returns.

For more information on our products, see our product pages: zebra blinds, roller shades, blackout roller shades, vertical blinds, horizontal blinds, cellular shades, sheer shades, roman shades, opera dual roller shades, panel track, skylight blinds and motorized blinds.